PELUSO Business Support
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Operations Partner
Design and execution of systems that scale
Serving growth-stage businesses
Founder-level operator stabilizing systems, cost leakage, and execution breakdowns.
With twelve years of executive-level support and facilities management experience, in addition to being the sole proprietor of a small business myself for ten+ years, I understand how the details make or break efficiency.
Based in Pittsburgh PA
Mary Peluso, Founder
SERVICES
Growth exposes weak systems.
My focus is operational infrastructure. I design and execute systems that replace manual work, fragmented processes, and ad-hoc decision making.
How I partner with founders and leadership teams
Operational Infrastructure: Building the repeatable systems and SOPs that allow you to scale without the chaos.
Cost Control & Vendor Optimization: Auditing spend and negotiating contracts to eliminate leakage (historically delivering 25-50% savings).
Process Standardization: Converting manual, fragmented workflows into streamlined systems that reduce rework by up to 90%.
Facilities & Office Strategy: Managing operations and maintenance. Ensuring excellent vendor relations.
Policy Governance: Designing internal policies and compliance systems that protect the business as it grows.
Special Projects: Leading enterprise-wide initiatives from COVID-19 response to large-scale document control.
Additional strengths: executive support, facilities management, and graphic design.
The result
Leadership teams gain clarity, predictability, and control.
Operations become stable instead of reactive.
Growth becomes manageable instead of exhausting.
KEY IMPACTS
Cost Savings Achievements:
Conducted a comprehensive analysis of 75 copier toner models across three vendors, identifying an optimal brand that delivered 30% in savings.
Negotiated contract pricing with a major office supply vendor saving up to 50% on many items.
Secured a 25% organization-wide UPS discount resulting in significant cost savings.
Company Retreat: Proposed a mountain cabin getaway in place of a local hotel, enhancing employee morale and achieving significant cost savings.
Process Improvements:
Appointed COVID-19 Task Force Lead. Collaborated with regional terminal managers to develop critical processes and procedures. Led task force meetings, drafted all correspondence, communicated updates to 200 employees, and managed all related documentation.
Led the implementation of a company-wide Google Form for daily COVID-19 health assessments. This solution enhanced employee convenience, streamlined data collection, and significantly improved tracking efficiency.
Developed a marketing asset management SOP, improving resource organization and accessibility.
Streamlined employee onboarding. Responsible for onboarding new employees which includes business cards, company phone, updating company directory, and building access.
Redesigned ticket management for 400+ season tickets, reducing loss and increasing utilization by 100%.
Implemented office-wide antivirus software rollout, addressing critical security gaps and enhancing system protection.
Early Career:
Founded and operated a state-licensed childcare business, later expanding to a commercial center in a business district. Navigated stringent state regulations, ensuring full compliance with licensing, safety, and staffing standards while managing daily operations, enrollment, and parent relations.
DELIVERABLES
Tap to Open My Work
RATE STRUCTURE
An Ops Support Day
A discovery day spent inside your business to understand your operations and determine the most effective next steps.
That next step may be:
Day Rate
Additional Ops Support Days to continue improving systems and reducing friction.
Project Pricing
A clearly defined project with a flat price for outcomes like system setup, process documentation, or workflow redesign.
Retainer
For businesses needing more than three days of support per month, a monthly retainer for ongoing operational support.
REACH OUT TODAY
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