PELUSO Business Support
Embedded Files
Let's get your business organized.
Operations Partner
I build systems that eliminate manual work and confusion.
Workflow Automation Specialist
Google Cloud Certified
Every system is built to replace manual work, eliminate confusion, and give full visibility across your operations.
The systems below were built by me in Google Workspace
Run consistent performance reviews with full visibility and history.
Track customers, schedule jobs, and see your entire route on one screen.
Keep employee data, equipment, and onboarding steps in one place.
Founder-level operator stabilizing systems, cost leakage, and execution breakdowns.
With twelve years of executive-level support and facilities management experience, in addition to being the sole proprietor of a small business myself for ten+ years, I understand how the details make or break efficiency.
Based in Pittsburgh PA
Mary Peluso, Founder
TESTIMONIALS
LinkedIn Recommendations
HOW I SUPPORT BUSINESSES
Most businesses reach a point where "the way we’ve always done it" no longer scales. You’re hiring and winning, but the day-to-day feels like a game of catch-up because your "secret sauce" is trapped in people’s heads rather than in a system.
I help businesses solve this by playing three roles:
The Architect: I design your operational blueprints, mapping out workflows to ensure your team never has to "make it up as they go."
The Librarian: I curate your institutional knowledge, turning scattered files and tribal knowledge into a structured, searchable command center.
The Automator: I build the engine, replacing manual, high-friction tasks with streamlined digital systems that handle the heavy lifting.
The Result: You stop firefighting the "how" of the business and start focusing on your next level of growth.
I turn operational debt into a scalable asset. If you’re ready to build a foundation that actually supports your ambition, let’s talk.
KEY IMPACTS
Cost Savings Achievements:
Conducted a comprehensive analysis of 75 copier toner models across three vendors, identifying an optimal brand that delivered 30% in savings.
Negotiated contract pricing with a major office supply vendor saving up to 50% on many items.
Secured a 25% organization-wide UPS discount resulting in significant cost savings.
Company Retreat: Proposed a mountain cabin getaway in place of a local hotel, enhancing employee morale and achieving significant cost savings.
Process Improvements:
Appointed COVID-19 Task Force Lead. Collaborated with regional terminal managers to develop critical processes and procedures. Led task force meetings, drafted all correspondence, communicated updates to 200 employees, and managed all related documentation.
Led the implementation of a company-wide Google Form for daily COVID-19 health assessments. This solution enhanced employee convenience, streamlined data collection, and significantly improved tracking efficiency.
Developed a marketing asset management SOP, improving resource organization and accessibility.
Streamlined employee onboarding. Responsible for onboarding new employees which includes business cards, company phone, updating company directory, and building access.
Redesigned ticket management for 400+ season tickets, reducing loss and increasing utilization by 100%.
Implemented office-wide antivirus software rollout, addressing critical security gaps and enhancing system protection.
Early Career:
Founded and operated a state-licensed childcare business, later expanding to a commercial center in a business district. Navigated stringent state regulations, ensuring full compliance with licensing, safety, and staffing standards while managing daily operations, enrollment, and parent relations.
DELIVERABLES
Tap to Open My Work
REACH OUT TODAY
Page updated
Google Sites
Report abuse